Refund Policy
Effective Date: January 20, 2025
Refund Policy Effective Date: January 20, 2025
OneProMax Smart Solutions, Inc. is dedicated to providing outstanding technical services, encompassing onsite assistance, virtual support, and online technical aid. To guarantee transparency and customer satisfaction, we have instituted the following return policy in accordance with U.S. federal and state regulations:
1. Comprehensive Refund Policy (14-Day Duration):-
Customers qualify for a complete refund of the service fees if a refund request is made within 14 days of the service delivery date.
Refunds will be made solely for services that were not delivered as stipulated or did not fulfill their intended purpose.
2. Procedure for Requesting a Refund:-
Customers must contact our support team at [support email/phone number] to request a refund within the 14-day timeframe.
The request must encompass service particulars, payment verification, and a concise description of the problem.
3. Exclusions:-
The subsequent items are ineligible for refunds:
Services that have been entirely fulfilled and supplied as stipulated.
Any problems resulting from third-party software or hardware beyond our jurisdiction.
Instances in which the customer neglects to furnish essential access or information needed for troubleshooting or service provision.
4. Timeline for Refund Processing:-
Upon approval of a refund request, refunds will be executed within 7-10 business days via the original payment method.
5. Adherence to Federal and State Legislation:-
This refund policy adheres to U.S. federal laws and relevant state regulations:
Federal legislation mandates reimbursements solely for defective services or breaches of contractual commitments.
State-specific regulations may mandate clear disclosure of refund policies; this policy is prominently featured on our website and can be provided upon request.
6. Amendments to Policy:-
OneProMax Smart Solutions, Inc. retains the authority to amend this policy at any moment to align with revised legislation or business practices. All modifications will be published on our website along with a revised effective date.
For any assistance or inquiries regarding this policy, please reach out to us via email at management@oneproassist.com or contact us toll-free at 1877-660-2830.
We appreciate your selection of OneProMax Smart Solutions, Inc.!